We use cookies to collect and analyze information on site performance and usage, provide social media features, and enhance and customize content and advertisements. Learn more
Return to Blog

December 28, 2023

Mastering Brand Experience ROI: Driving Brand Growth (Part 2)

Table of Content

Table of contents

Text Link

This is the second part of our two-part blog, Mastering Brand Experience ROI: A Strategic Guide to Proving Your Value and Driving Brand Growth. In Part 2, we cover how to drive brand growth while in Part 1, we break down metrics and value.

Congratulations! Your event was a hit, and people are not just excited—they want more. But the journey doesn't end there; knowing the right metrics to track is just the beginning. How you nurture your consumers’ enthusiasm for your brand and convert it into lasting brand loyalty is the true measure of success and even ROI. Let's dive into strategies that will help you amplify brand loyalty post-event.

Database Growth: Transforming Excitement into Extended Reach

When attendees willingly opt-in to hear from you again, it's a golden opportunity for database expansion. You're not just growing numbers but expanding your influence on their journey with your brand, creating a deeper bond. 

You reinforce the connection forged during the event by consistently communicating,engaging through various channels, and tailoring the message using the information you’ve already gathered about them. It's a powerful strategy to keep your brand on their radar and foster long-term relationships.

Understanding Your Audience: The Foundation for Effective Engagement

Beyond the metrics, understanding your audience is the linchpin for building long-lasting relationships with your consumers. Consider these key factors that unveil valuable insights into audience behavior, enabling you to personalize and tailor both experiences and future communications.

Age and Gender Dynamics

Knowing the age and gender distribution of your audience is like having a secret weapon for targeted engagement. Generation X may have distinct preferences compared to Gen Z. Aligning your experiences to the preferences of your target audience ensures that each event will resonate.

For example, our data shows that 21-30-year-olds make up the bulk of brand activation attendees, like festival go-ers or convention attendees, and are the most likely to travel short distances (under 100 miles). The second most likely to travel 400+ miles for an experience (after 31-40-year-olds).

Location Matters

One often overlooked aspect in field marketing is the impact of location. The regional context, climate, and cultural nuances play a pivotal role in shaping preferences. What works in Florida may not necessarily resonate in Vermont. Understanding and adapting to the local flavor ensures your events hit the right notes and create lasting memories.

Spending Habits

Knowing the spending habits of your audience opens up opportunities for strategic planning. Are there price sensitivities? What are they willing to pay more for? By leveraging data collected through surveys and post-sale experiences, you can inform pricing strategies, product placements, and even the launch of new products. It's a goldmine of information waiting to be explored.

Favorite Products

Your audience's favorite products are a compass for crafting immersive experiences. With insights into age, gender, location, and spending habits, you can curate events that showcase or launch products with a high likelihood of success. This targeted approach adds an element of excitement and relevance, strengthening the impact of your event on brand affinity.

Leverage Your Learnings

The key to unlocking sustained brand growth lies in creating memorable events and mastering the art of harnessing valuable event data. So, let’s dive into the transformative potential of data-driven insights for event marketers, and uncover a roadmap to help you prove value and elevate brand growth. 

Unlocking Insights: The Data-Driven Advantage

From attendee engagement to post-event surveys, the wealth of data you can collect at experiences will allow you to create a more nuanced understanding of consumer behavior. Gain a holistic view of the attendee journey by using robust experiential marketing tools that help you dig deeper, like AnyRoad’s purpose-built experience analytics. Invaluable insights about your attendees – like zip code, NPS, purchase intent, age, gender, and more – alongside event performance data form the bedrock for strategic decision-making.

Crafting Precision Strategies Through Trends and Patterns

Data is not just numbers; it's a treasure trove of trends and patterns that can shape the trajectory of your event marketing strategy. Analyzing the way attendees interact with your brand at events and specifically who is engaging will  unveil preferences that allow you to tailor future events for maximum impact. 

Identifying trends, such as peak engagement times or preferred interaction channels, empowers you and your brand to refine your approach and create experiences that resonate deeply with your audience. 

But in order to do that, make sure you clearly understand what data you're collecting,how it's being collected, and, most importantly, establish a source of truth. For example, AnyRoad’s centralized dashboard pulls insights across  multiple events,  locations, and other dimensions to create one source of truth that marketers can leverage. 

Proving Impact on Brand: Connecting the Dots

Understanding how your event strategy influences brand perception and growth is pivotal. By mapping data points to key brand metrics, marketers can quantify the impact of their events. 

Metrics like NPS, purchase intent, and marketing opt-ins can be directly tied to specific event touchpoints, providing a clear picture of the brand journey. This connection enables marketers to showcase their events' tangible value to brand growth.

Optimize and Scale: Leveraging AnyRoad for Seamless Data Analysis

Optimization and scaling become seamless with experiential marketing platforms like AnyRoad. Not only do they enable your team to streamline operations, but analyzing your brand experience data and gathering feedback on what worked and what didn't is made incredibly easy. 

Armed with insights into attendees and event success, marketers use AnyRoad to: 

  • Optimize ad spend
  • Refine distribution strategies
  • Enhance every stage of the event journey to maximize ROI 

The ability to make informed decisions backed by comprehensive data minimizes the guesswork and makes marketing dollars go further.

AnyRoad’s dashboard offers real-time insights and clear visualizations to illustrate actionable trends in your data, making it not only accessible for your team but also for key decision-makers like your CMO and CFO.

What’s the Bottom Line?

As we wrap up this exploration into the world of event data, it's clear: the numbers aren't just digits; they're the heartbeat of your brand's strategy. We've dived into the metrics that truly matter, brainstormed strategies to ignite brand loyalty, and even discussed the art of weaving your data into a captivating story.

So, what's the bottom line? Your event isn't just one-and-done; it's an ongoing saga. By deciphering those vital data points, getting creative with loyalty tactics, and presenting your insights visually, you're not just crunching numbers. You're crafting a narrative that guides your brand's experiential strategy.

Think of your event as a chapter unfolding with each piece of data you collect. So, don't stop exploring, analyzing, and telling your data story. Let it be the driving force that propels your brand to new heights of loyalty and engagement. After all, your experience is more than an event; it's a story in the making. Keep telling it well!

Step 1: Evaluate Your Scheduling Software Needs

Before researching online booking systems, evaluating your business needs is essential. After all, you don’t want to overspend on bells and whistles when you only need an online form. For newer events looking to scale, a more sophisticated system might be the goal but not the starting point.

Consider the type and size of your business, the nature of your services, and the volume of transactions you handle. For instance, if you run tours and tastings, you should look at solutions meant for high-volume enterprises that can include add-on shirts, beer steins, and more.

Scheduling Software Flowchart

We made a helpful flowchart to help you decide if you’re ready to invest fully in online bookings or look into a free scheduling app, like Google Forms, as a better starting point.

As someone trying to make smart investment decisions, you don’t want to buy a booking and ticketing solution that doesn’t meet your needs. Use our guided questions to determine where you are in your investment journey.

Booking System flowchart
Use the flow to gauge where you are on your journey!

2. Compare Booking Page Features and Pricing

Booking Page Features

Once you have a clear idea of your business needs, you can compare online booking systems that meet your criteria. Have a list of your most essential needs and what would be nice for you to have. Some features you should consider including on your list include:

  • Website integration
  • Branded booking page
  • Configurability to match your brand
  • Payment processing and add-on sales
  • Automated reminders
  • Automatic data analysis
  • Feedback collection and analysis
  1. Website integration
  2. Branded booking page
  3. Configurability to match your brand
  4. Payment processing and add-on sales
  5. Automated reminders
  6. Automatic data analysis
  7. Feedback collection and analysis






Looking for an easier way to scale?

Get the Playbook