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March 7, 2024

The Top 4 Trends for Brand Homes: 2023 Review

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2023 has seen incredible brand home innovations, from personalized whisky tours to ice cream tastings. As CPG and alcohol brands seek to expand their consumer touchpoints, brand homes remain one of the most powerful strategies to bring consumers closer. 

When we developed our State of Experiential Marketing 2024 report, we pulled out brand home-specific statistics from operators and leaders to bring visibility into what’s top-of-mind. Combined with 2 million data points from brand home visitors, we discovered valuable insights to help you perfect your strategy for 2024. 

The top 4 takeaways from the Brand Home Trends: 2023 Review are:

  1. The main goal of brand home experiences is to grow brand loyalty and awareness. 
  2. Brand home experiences see an average NPS increase of 50 points post-event.
  3. The biggest challenge is the need for more team resources.
  4. Brand homes are most popular with globe trotters. The most common visitor distance is 400+ miles away. 

The Main Goal of Brand Home Experiences

When we surveyed brand home operators and managers, 79% agreed that the main goal for offering experiences at their brand homes was to grow brand loyalty and awareness. And we absolutely agree; brand homes are a way to bring your values to life and create an emotional bond with consumers. 
What makes this stat interesting, however, is how those surveyed then said they measure success by:

  • Ticket Sales - 42%
  • Net Promoter Scores - 15%
  • Marketing Opt-Ins - 8%

See the mismatch? It makes sense that operators think about ticket sales as a success metric; after all, brand homes are ticketed events. However, our data shows a better way to prove brand loyalty growth: NPS to measure brand sentiment and a brand conversion rate.

Johnnie Walker Princes Street's Journey of Flavour

Brand Perception in Brand Homes

Speaking of conversion rates, we dug into the data collected by our platform to benchmark how brand home experiences affect perception and loyalty in a more living way.

Brand Conversion Rate: This is the number of consumers who previously identified as detractors or passives, according to NPS results, but leave your experience as promoters. Detractors think poorly of your brand, and passives are more apathetic.

The detractors and passives are divided by those who became promoters during your brand home experience, then multiplied by 100. 

The average brand conversion rate for brand homes is a whopping 87%. That’s right; 87% of detractors and passives are converted to promoters after a brand home experience. In fact, the average NPS increase is by 50 points! That’s a powerful loyalty statistic. But who is it changing?

By Gender

86% BCR for men, 89% BCR for women

Our data shows that men start at a higher net promoter score on average, but women have a more significant change in perception after attending a brand home event. We find that men have higher perceptions of the brand before their brand home experience, and women start lower. But the brand home experience affects all genders; the leap to promoter status is often a similar score in the 80s.

Brand Home Experience Challenges

There’s no shortage of challenges when operating a brand home. However, we asked the industry what they faced the most. 

Here’s the breakdown:

  • Not Enough Team Resources - 57%
  • Lack of Alignment for Global Teams - 24%
  • Unable to Prove ROI - 14%
  • Lack of Budget - 5%

Brand home teams overwhelmingly need more resources, like improved bandwidth and headcount, but that’s on par with the rest of the experiential industry. Our State of Experiential Marketing 2024 report found that 59% of the industry faces the same challenge. And when it’s across all teams and types of experiences, that’s not a one-off problem; it’s an epidemic. 

The secret to unlocking more team resources is a more nuanced approach to demonstrating ROI, such as using brand conversion rate in your measurement. When ticket sales are the major success indicator, brand homes can show their ROI more concretely. It’s in the revenue numbers.

But ticket sales are a short-term goal. For a long-term strategic mindset, thinking of how brand home experiences can affect the brand as a whole helps overall growth. 

For example, understanding where your guests are visiting to make distribution decisions or tracking purchase intent, both before and after the experience, can expand the use of a brand home experience’s data and create more long-term ROI.

Traveling to Brand Homes

Brand homes can act as great tourism attractions, beacons for brands that bring travelers from all over to their doorstep. Here are two breakdowns of how far guests are willing to travel to brand homes and how gender makes an impact.

Guest Travel Distance

Most popular with: Locals who live near the brand home and tourists looking for things to do in the area. 

Gender Distance Breakdown

That’s right — men are likelier to travel any length to visit a brand home, which makes sense since they start their perception higher than women. 

The Takeaway

Brand homes in 2023 saw great brand conversion rates, showcasing their ability to win the hearts and minds of visitors worldwide. But with team resources needing to improve, operators and managers alike are feeling the strain. 

Moving into 2024, we predict that brand home experiences will get on the same page as others in the industry about using their experiences to grow and deepen brand loyalty with consumers. And with teams now having access to dedicated analytics tools, more conversations are happening around what success means and looks like. We’ll see a huge uplevel of sophistication in how they measure and prove success.

Step 1: Evaluate Your Scheduling Software Needs

Before researching online booking systems, evaluating your business needs is essential. After all, you don’t want to overspend on bells and whistles when you only need an online form. For newer events looking to scale, a more sophisticated system might be the goal but not the starting point.

Consider the type and size of your business, the nature of your services, and the volume of transactions you handle. For instance, if you run tours and tastings, you should look at solutions meant for high-volume enterprises that can include add-on shirts, beer steins, and more.

Scheduling Software Flowchart

We made a helpful flowchart to help you decide if you’re ready to invest fully in online bookings or look into a free scheduling app, like Google Forms, as a better starting point.

As someone trying to make smart investment decisions, you don’t want to buy a booking and ticketing solution that doesn’t meet your needs. Use our guided questions to determine where you are in your investment journey.

Booking System flowchart
Use the flow to gauge where you are on your journey!

2. Compare Booking Page Features and Pricing

Booking Page Features

Once you have a clear idea of your business needs, you can compare online booking systems that meet your criteria. Have a list of your most essential needs and what would be nice for you to have. Some features you should consider including on your list include:

  • Website integration
  • Branded booking page
  • Configurability to match your brand
  • Payment processing and add-on sales
  • Automated reminders
  • Automatic data analysis
  • Feedback collection and analysis
  1. Website integration
  2. Branded booking page
  3. Configurability to match your brand
  4. Payment processing and add-on sales
  5. Automated reminders
  6. Automatic data analysis
  7. Feedback collection and analysis






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